Help Centre
Frequently Asked Questions
Everything you need to know about ordering a custom PC from The PC Lad. Can't find what you're looking for? Get in touch.
Ordering
Simply fill out our contact form or send us a message with your requirements. We'll discuss your needs and budget, put together a quote for you to review, and once approved, we'll get started on your build.
Absolutely. You're welcome to pick every component yourself, or we can recommend the best parts based on your budget and what you'll be using the PC for. It's completely up to you.
If we haven't ordered the parts yet, changes are usually no problem. Once parts are ordered, modifications may be limited. Just get in touch as soon as possible and we'll do our best.
Yes, we build workstations and office PCs as well as gaming machines. Whether it's for video editing, CAD work, or general office use, we can spec a build to match your workflow.
Our builds typically start from around €350 and can go well above €2,000 depending on what you need. There's no strict minimum or maximum — we'll work with whatever budget you have.
Builds
Most builds are completed within 7–14 business days from the date your order is confirmed. Timelines can vary depending on parts availability, but we'll keep you updated throughout the process.
Yes, clean cable management is included with every build at no extra cost. We take pride in making sure the inside of your PC looks as good as the outside.
We work with a wide range of cases from brands like NZXT, Corsair, Fractal Design, Lian Li, and more. You can pick one you like or we'll recommend one based on your build and airflow needs.
Yes, Windows installation and all necessary drivers are set up as part of every build. If you need a Windows license, we can sort that out for an additional cost, or you can provide your own.
Every build goes through a full stress test and benchmark run before it leaves our workshop. We check thermals, stability, and performance to make sure everything is running perfectly.
Repairs
Yes. We offer repairs and upgrades for existing PCs — whether that's adding more RAM, swapping in a new GPU, or a full platform upgrade. Get in touch and we'll see what makes sense for your setup.
Absolutely. We're happy to diagnose and repair any desktop PC, regardless of where it was built. Bring it to us or arrange a collection and we'll take a look.
It depends on the issue. We charge a flat diagnostic fee, and once we've identified the problem, we'll give you a clear quote before doing any work. No surprises.
Most repairs are completed within 3–5 business days. If parts need to be ordered, it may take a little longer, but we'll keep you in the loop throughout.
Yes, for software issues we can often help remotely via screen sharing. If it's a hardware issue, we'll advise you on the best course of action — whether that's a drop-off or a collection.
Shipping
Yes, we deliver custom builds free anywhere in Ireland. Your PC will be securely packaged to ensure it arrives safely no matter where you are in the country.
Of course. Dublin-based pickup is available. Once your build is complete, we'll arrange a convenient time for you to collect it.
We use custom foam inserts, GPU support braces, and double-boxed packaging to ensure your PC arrives in perfect condition. We treat every shipment like it's our own build.
Standard courier delivery of a custom build is free anywhere in Ireland. Premium Install, where Jack delivers and sets up your PC himself, is optional and priced by distance at checkout, so you see the exact cost before you pay. Delivery & collection details
Yes. Custom builds ship outside Ireland for a flat €30 by insured, tracked international courier. Import duty or VAT may apply on delivery, depending on the destination country.
Warranty
Every new custom build comes with a 3-month warranty on parts and labour. TPL Care upgrades that to lifetime cover for as long as the subscription is active — if it stops, the extended cover ends with it and the original 3 months is what remains. Individual components are also covered by their respective manufacturer warranties, which we'll help you with if needed. All of this is in addition to your statutory rights under Irish consumer law. About TPL Care
Our warranty covers any build-related defects — faulty assembly, connection issues, or component failures related to the build. It does not cover accidental damage or user modifications.
Simply contact us through the website or send us a message. Describe the issue and we'll arrange a repair or replacement as quickly as possible. Most warranty claims are resolved within a few days.
We're still happy to help. Out-of-warranty repairs are available at our standard repair rates. We'll always give you a quote before doing any work.
Yes, all refurbished builds come with a 90-day warranty covering parts and labour. You're covered from day one.
Payment
You pay by card at checkout. Payments are handled by Stripe, so your card details never touch our systems. Where Pay in 3 is offered on a build, you can split the total into three card payments instead. We don't take bank transfers or cash.
Buying from the shop, yes: checkout takes the full amount by card before the build starts, or the first of three payments if you choose Pay in 3. If we've sent you a bespoke quote, that quote states its own terms and may be split into two card payments — whatever it says is what you'll be charged, and you'll see it before you pay.
No. The price we quote is the price you pay. That includes the build fee, cable management, and full assembly. No surprises.
Where Pay in 3 is offered on a build, you can split the total into three card payments, with an admin fee shown before you commit. See the financing page for the detail. There is no third-party credit agreement and no credit check.
There is a 14-day cooling-off period from delivery. Custom builds are made to your specification, so they are exempt from that right unless the PC is faulty; components are returnable unopened within 14 days. See our returns policy for the full process and conditions.